Privacy Policy

Information we collect

• Account details - your name, email address, phone number and password when you register as a customer, agent or agency.
• Messages and enquiries - what you send through the contact form, a property enquiry or a tour request, including your name, phone and email.
• Listings - property details, photos and videos that agents and agencies upload.
• Usage data - pages viewed, saved favourites and basic device/browser information used to keep the site working and secure.

How we use your information

• To show and manage property listings and connect buyers and renters with agents.
• To reply to your enquiries by phone, WhatsApp or email.
• To run your account, keep you signed in and save your favourite properties.
• To improve the website and protect it against fraud and misuse.

Sharing

When you contact an agent about a property, your enquiry is shared with that agent or agency. We use service providers for hosting, file storage and email delivery, who process data only on our behalf. Agents may choose to publish their listings to their own social media pages. We do not sell your personal information.

Cookies

We use cookies and similar browser storage to keep you signed in and remember your favourites. See our Cookie Policy for details.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law. Passwords are stored encrypted and access to our systems is restricted.

Your choices

You can ask us to access, correct or delete your personal information, or close your account, by contacting us using the details below.

Contact us

Email info@apnaashiyana.pk, call or WhatsApp +92 309 8373032 / +92 305 7168141, or use our contact page.